Shipping Policy

White-Glove Delivery

At mercedesebikeshop.com, we ensure that the engineering excellence of our bicycles is matched by our delivery standards. All bikes are shipped in custom-engineered, reinforced crates to guarantee they arrive in pristine condition.

Shipping Timelines

Assembly Condition

To maintain structural integrity during transit, bikes purchased on mercedesebikeshop.com are shipped 95% assembled.

• The front wheel is detached and secured.
• The handlebars are turned to fit the profile of the crate.
• Pedals and tool kits are included in a separate interior compartment.

International Shipping & Customs

We offer worldwide distribution. Please note that while we manage the logistics from our global hub, the recipient is responsible for any local import duties, VAT, or brokerage fees as determined by their regional customs authority.

Insurance and Damages

Every shipment from mercedesebikeshop.com is fully insured. If you notice any significant damage to the exterior crate upon delivery, please document the damage with photos before signing and notify our support team within 24 hours.

Address Accuracy

Due to the high value and size of the cargo, we cannot ship to P.O. Boxes. Please ensure a physical residential or business address is provided at checkout. Changes to the shipping address after an order has been dispatched from mercedesebikeshop.com may incur additional rerouting fees.